Customer Service

Joanna preview

ONE DAY IN JYSK: THREE COLLEAGUES SHARE THEIR WORKDAY

24/03/2022 - With more than 28,500 colleagues across many different countries, no two workdays are the same in JYSK. We asked three JYSK colleagues to share their workday.

Ciprian Ticleanu, Store Manager at JYSK Ramnicu Valcea, Romania

Sleep Academy makes good sellers even better

08/02/2021 - Since Sleep Academy was launched in 2018, several countries have joined, and before the end of the year, employees from all countries in the Nordic Region will have participated in the training.

Amazing development with CSS

Amazing development with Customer Satisfaction Survey

17/12/2020 - Despite challenges due to the coronavirus, the Customer Satisfaction Survey now helps JYSK stores better understanding the needs and wishes of our customers.

Cathrine

JYSK makes Cathrine feel at home

07/12/2020 - A few months ago, 26-year-old Cathrine Hedemann Mikkelsen moved from Denmark to England for a new position as Customer Service Manager. It was a step into the unknown, but as soon as Cathrine saw the JYSK logo, she felt right at home.

Take care of each other

Black Friday should be both safe and fun

23/11/2020 - Sanitiser, keeping distance, cleaning, and signs with messages to take care of each other are just as important as great offers. This is what the reality looks like for Black Friday 2020.

CSC

Inspiration from stores should help CSC to give an even better service

10/11/2020 - With an additional focus on sales, Customer Service Centres want to improve the shopping experience in JYSK even more.

CSC

Corona keeps Customer Service Centres busy

23/10/2020 - This spring’s corona lockdown stopped a lot of activity but not for JYSK’s Customer Service Centres (CSC). They had the busiest time they have experienced yet. Now the pressure is lower, but CSC are still busier than normal.

Input from customers is a goldmine of knowledge

Input from customers is a goldmine of knowledge

10/02/2020 - JYSK is introducing Customer Satisfaction Survey in all stores to get a better understanding of what customers want and to provide the best possible service.

Customer Service Centres help with store calls

Customer Service Centres help with store calls

08/11/2019 - To give employees more time for customers in the store, more calls for the stores are being handled by Customer Service Centres.