Skip to main content

Customer Service receives award for top performance

Date:

Author: Kristine Aagaard, Content Specialist

Category: Awards , Customer Service , Technology

JYSK’s customer service departments have been recognised as top-performing in the B2C (business-to-consumer) area by Capturi thanks to their great customer satisfaction scores. 

This achievement is powered by the feedback received from JYSK customers, who frequently describe their experiences with words like "awesome," "perfect," and "I really appreciate that."️ 

Using Capturi’s AI-driven speech analytics tool, JYSK has gained valuable insights to improve customer interactions across these seven countries: Sweden, Denmark, Finland, Norway, Poland, the Netherlands, the United Kingdom, and Ireland. 

Capturi is a conversational AI software, designed to automatically analyse a company's interactions with customers. This advanced AI solution gives unique insights that can be quickly translated into measurable value. 

Driving efficiency and quality 

A JYSK colleagues smiling
Filip Stertman, Customer Service Manager in JYSK Sweden

Filip Stertman, Customer Service Manager at JYSK Sweden, who has been working with Capturi for two years, is very pleased with the system: 

“The biggest advantage of Capturi is that it helps us to be more time-efficient and improves the quality of coaching and developing our team. This has led to better customer satisfaction and stronger results on all of our KPIs. Capturi has also played a large role in improving our processes at JYSK, helping us identify pain points in our customer journeys. By addressing these, we ensure the best possible experience for our customers,” says Filip. 

The system has supported their daily work and contributed to the development of both the department and JYSK as a whole. 

“Focus creates results, and it’s clear that the significant efforts in these countries to utilise AI-driven tools have paid off. It has positively impacted our customer satisfaction scores, enabling Customer Service Managers to quickly identify areas for improvement and deliver better experiences without relying on manual methods,” says Tanja Ammentorp, Customer Service Director at JYSK. 

Looking ahead, JYSK plans to roll out Capturi in Spain to extend its impact on customer service operations. Additionally, the system will be tested on email and chat functions. 

A group photo of JYSK employees wearing blue shirts

Latest news

New JYSK stores August 2025

New JYSK stores August 2025

- Get an overview of where and when new JYSK stores will open this month.

Team Leader Operation, Torben Thisgaard celebrate 40 year anniversary

40 years at JYSK: ”I met some of my best friends here”

- On 29 July 2025, Torben Thisgaard can celebrate his 40th anniversary at JYSK. Today, he works as Team Leader Operation at the Distribution Centre in Uldum (DCU), Denmark. However, his journey with JYSK began on Zealand at the age of just 18.

David Pap-Albert is new Logistics Director at DC Ecser

David Pap-Albert is new Logistics Director at DC Ecser

- The new Logistics Director’s goal is to build a committed team and an even more flexible logistics operation.

Add comment

Remember to keep a nice tone :)

About JYSK

Careers

JYSK Head Office