Job satisfaction increases for JYSK employees

A new survey with a participation rate of 97 percent of JYSK employees shows that job satisfaction has increased from an already high level in 2022.

“It looks pretty good.”

So says Jan Verhoek, Executive Vice President HR, when he sums up the overall results of this year’s employee satisfaction survey (simply known as ESS). He says so with a big smile on his face, because ‘pretty good’ is quite a modest way of summing up the survey results.

The survey was made among all JYSK employees in stores, distribution centres and offices during January 2024, and an impressive 97 percent used their right and duty to speak up.

I believe that our values are rated so highly because they are lived out every day by our skilled managers at all levels.
- Jan Verhoek, Executive Vice President HR

The overall score for job satisfaction and motivation increased by one percentage point compared to the previous survey in 2022 and reached 75 out of 100 possible points. The score for loyalty towards JYSK remained at 82.

“I’d like to say a huge thank you to everyone who has participated. The fact that so many of our employees use this opportunity to make your voices heard is both fantastic and remarkable. It shows that you care and engage in making JYSK an even better place to work, and it makes the results representative for our entire organisation. As a company, that is invaluable information that we now need to use to improve anywhere we can,” says Jan.

Values and managers empower employees

On top of the impressive results overall, Jan is especially proud of the fact that three areas define JYSK’s strengths as a workplace: Strong people leadership, value-driven company and empowered employees.

When employees are asked to rate their direct manager, the average score is 84 out of 100. That score is above the benchmark used by Ennova, the consultancy firm used to conduct the survey, and defined as “top in class”, which means JYSK is among the best-performing companies in this category.

When employees are asked how well they identify with JYSK’s company vales – Tradesman, Colleague and Corporate Spirit – the average score is 83 out of 100. When asked about empowerment – which means that you are trusted and enabled to make your own decisions, and you take ownership of your tasks – the score is also 83 out of 100. Both results are “top in class”, too.

“I believe that our values are rated so highly because they are lived out every day by our skilled managers at all levels, whether a Store Manager or Country Director, and that makes our employees empowered to take ownership of their tasks and to make the right decisions for JYSK. That is something we can all be really proud of,” says Jan.