One Day in JYSK - four colleagues share their workday (February 2020)
With more than 23.000 colleagues across many different countries, no two workdays are the same in JYSK. We asked four JYSK colleagues to share photos from their workday on GOJYSK.com.
Below you will meet:
- Anna Nizam, Store Manager from Bredstedt Germany
- Marcus Stråhle, Department Manager in Distribution Centre Nässjö
- Maiken Nielsen, Customer Service Supporter in Customer Service Centre Denmark
- Filip Leśkiewicz, Regional Helpdesk Supporter Poland
Anna Store Manager from Bredstedt in Germany
Name: Anna Nizam
Job: Store Manager
My first task of the day is to prepare the cash register.
After preparing the registers, I call for a short team meeting with the staff (here it is Oli and Miri). In this way everyone knows what their daily tasks and goals are.
During the day, I am doing various tasks. Besides being the person with the overall responsibility and overview, I advice and help our many customers in any way I can - here I am locating a bed linen from our newest catalogue.
After the store closes, we sit together from time to time to review the day, before we get our well-deserved evening of.
Marcus from Inbound DCN in Sweden
Name: Marcus Stråhle
Job: Department Manager, Inbound DCN
At 07:00 am, we begin the day with a team meeting. Here, my team and I go through our KPIs and discuss improvements. Some of the KPIs we go through are work environment, productivity, filling degree and delivery service.
Every day at around 08:30, I meet the Inbound planning department. In the picture, we are looking into the unloading plan (containers and trucks) that we are expecting the following day.
Every day, I am meeting with the other Department Mangers Memli and Alex to schedule the staff.
We constantly work with optimisation. Today, Mattias who works with registration of incomming orders and I are looking into how this article is packed.
The goal is to improve the way the articles are packed to get a higher filling degree (store a higher volume on each pallet location in the High bays).
Maiken from Customer Service Centre in Denmark
Name: Maiken Nielsen
Job: Customer Service Supporter
I am a part of the administrative team in the Customer Service Centre (CSC) in Denmark. In the administrative team we handle all e-mails sent from customers to JYSK Denmark, we are answering all messages and posts on our social media pages, review and maintain our product reviews on our website JYSK.dk, and much more.
My day in the office begins with a morning meeting for the whole team. The meeting involves an update on yesterday’s KPIs. We look into our goals of providing the world's best customer service and how we maintain that position.
We also do workshops in our procedures and different systems, to improve our daily tasks.
At the CSC in Denmark no one is alone. We always help each other with our systems, developing our skills by best practice, and we always get an extra set of eyes on a difficult case.
At CSC, we have screens distributed around the office, so we always can keep track of how many customers we have in queue, how many calls we get during the day and what specific queues that are most busy. We can keep track of how long the customers have been waiting in the queue, and how long the waiting time is in average.
We are always working to improve ourselves and therefore these screens are a great help to us in our daily work.
Filip from Helpdesk in Poland
Name: Filip Leśkiewicz
Job: Regional Helpdesk Supporter
As Regional Helpdesk Supporter, my main responsibility is to handle incoming support requests from stores and administrative staff. I am not only responsible for Poland, I am also second line of support for 11 more countries.
At least once a week, we organise meetings with colleagues from my department to discuss current and upcoming projects. We also share valuable suggestions and experiences we have received since last meeting.
In Poland only, there are over 230 stores (and this number is still growing!). It means that every day I send loads of electronics, PC equipment and much more to our colleagues.
I am also responsible for improving our sales systems by testing new features that are introduced in the stores. We have a separate test room with the possibility to test the systems from many countries.