Headsets on the way to all JYSK stores

Headsets have been successfully tested in stores in Denmark, Sweden, and the Netherlands. Now, JYSK will invest in headsets to improve the customer experience in all JYSK countries.

Three and a half years ago, headsets were implemented as a tool for all Danish store employees.

The Store Manager in the very first JYSK store is very happy with the initiative. He uses the headsets to make sure that both employees and customers get the help they need as quickly as possible.

“The headsets make it easy to get in contact with the colleagues no matter where they are. For example, if a customer has bought a mattress, we can immediately contact the employee in the stockroom through the headsets and ask them to prepare the mattress for pick up. Then the customer does not have to wait for it,” explains Kennie Johansen, Store Manager at Silkeborgvej in Denmark, and continues:

“The opportunity to ask for help from other colleagues is also a great feature with the headsets. For example, it is easier for entirely new employees to work independently without feeling unprepared for guiding customers or closing a sale on their own. So, the headsets really make a difference in all aspects of working in a JYSK store."

Staying on track with sales

The headsets can also be used to stay updated on the sales during the day. Kennie and his team have a rule of thumb to always announce their sales through the headsets.

“If anyone in the team makes an impressive sale, we have to announce it through the headsets. Then, we can cheer each other on, which is great motivation for all of us. For me as a Store Manager, this also makes it easy to ensure that we are on the right sales path, and in this way, I can turn up or down my number of motivational speeches as needed to finish the day with green sales numbers,” Kennie says.

An indispensable tool

After further testing in Sweden and the Netherlands, JYSK is now ready to buy many more headsets to expand the initiative to all JYSK countries.

The tests have shown that headsets not only improve the information flows in the stores and makes the daily tasks easier for the employees, but they also improve the customers’ shopping experiences.

“With the headsets, our customers can get the help they need much faster than before, and the employees will no longer need to walk the long distances they do now during a workday. It is a huge step in the right direction and optimises the work a lot for our colleagues in the stores. We want to give all stores these advantages,” says Michael Olesen, Retail Operational Director.