One day in JYSK: Four colleagues share their workday

With more than 26,000 colleagues across many different countries, no two workdays are the same in JYSK. We asked four JYSK colleagues to share photos from their workday on GOJYSK.com.

Below you will meet:

• Andreea Ioana, Sales Assistant in Romania
• Bojin Leliveld, Customer Service Team Leader in the Netherlands and Belgium
• Alejandro Mora Gabaldón, Logistics Administrative in Spain
• Beth Pigott, Development Manager in the UK

Andreea, Sales Assistant in Romania

Name: Andreea Ioana

Job: Sales Assistant

When I am serving a customer, I actively listen to their needs and I recommend products that fit their needs by presenting all the characteristics of the products and all the benefits. I realised that only when we offer the customer good advice and put him or her first, we manage to gain their trust and the customer will definitely return to us.

I always make sure that the shelves are well filled, the products are placed properly and have the right prices. This helps us to be more efficient and gives more time for serving customers. The more attractive and clean the store is, the more customers will want to come back to us. Satisfied customers make me feel proud of the things I do every day in my work.

Working at the cash register is one of my favourite activities because I interact with many customers. I make sure that I always make additional selling and greet them with a smile on my face. I thank them for buying from us, I invite them to come back and I never forget to remind them how important it is for us that they give us feedback on the tablet.

In my opinion, completing the daily refill list only has benefits. This way we make sure that the shelves are always filled with the right products according to the planograms, we always have the right stock and it is easier for our customers to find the products they want.

Bojin, Customer Service Team leader in the Netherlands and Belgium

Name: Bojin Leliveld

Job: Customer Service Team Leader

My day starts by going through the daily planning and assigning my colleagues tasks for the day. We like to take some time to catch up with each other in the morning as well, as it is very important to keep the team spirit alive.

We usually start off with starting our systems, answering e-mails and trying to finish up any work that has not been solved the days before. We like to start our days with as little leftover work as possible, so we can take all of our time to offer an excellent customer service.

Before our phone lines open, I discuss the numbers of the previous week with my colleagues. I try to encourage them, and we will go over some things that we might be able to do even better this week.

This is a part of our team. We are working with plastic screens in between our desk spaces right now, to ensure maximum safety for our employees.

The most important part of my job is making sure my team will get help when they need it. I make sure my employees get clear answers to their questions so they will be able to focus on giving the customer a good experience.

Alejandro, Logistics Administrative in Spain

Name: Alejandro Mora Gabaldón

Job: Logistics Administrative

Every day, I am in charge of organising the delivery of orders from the online store by carrier, as well as managing the internal processes derived from the transport for each and every one of the stores in Spain and Portugal.

Once the orders, difficulties and complaints from the online store have been managed, I file and organise everything to have it controlled and at hand.

Afterwards, I organise the forecast of order processing with the Warehouse Manager, as well as balance the dates for the transport of the goods to the stores. Today, for example, it was time to organise the opening of our next store in Camargo, the E176.

When I need to be sure that a particular item has been prepared or has the exact measurements for a concrete store, I go to the warehouse to check it personally once the orders have been completed.

Beth, Development Manager in the UK

Name: Beth Pigott

Job: Development Manager

My name is Beth Piggott, I am a Development Manager for JYSK UK and I have been here since November 2019. My main office is in Stockport, but I spend most of my time on the road visiting different stores and sites around the UK - outside of lockdown of course!

No two days are ever the same in my role as each one will involve a number of different sites, meetings and ad hoc maintenance issues to resolve. However, most days begin with checking emails and facility maintenance tickets.

I spend time searching for and assessing potential new sites. This process involves a desktop assessment of the site, customer base and location. This is followed by a site visit where I measure the property and assess its suitability for JYSK UK. The photo shows Liverpool before the fit-out project.

I am also taking part in hands-on training of JYSK standards for 100% spotlights in new stores. This knowledge is put into practice as the UK portfolio expands and as newer stores age and require maintenance.

For me, the most enjoyable aspect of my role is the diversity and variation – in that I get to work with lots of different groups of people, both internal and external to JYSK.