One day in JYSK: Four colleagues share their workday (November 2019)
With more than 23.000 colleagues across many different countries, no two workdays are the same in JYSK. We asked four JYSK colleagues to share photos from their workday on GOJYSK.com.
Below you will meet:
- Frank Kasper from Distribution Centre Zarrentin, in Germany
- Hella Sommerfelt-Pettersen from JYSK Customer Service Centre in Norway
- Diego Palomeque, Store Manager from Vicar in Spain
- Šárka Ferencová, Accountant from Shared Finance Centre in JYSK Czech Republic
Frank from Distribution Centre Zarrentin Dänisches Bettenlager in Germany
Name: Frank Kasper
Job: Quality Assurance Coordinator in DC Zarrentin
I am responsible for product quality and safety in the Distribution Centre Zarrentin. Every product that comes into our stores or online is checked - often with our suppliers as well. If a problem occurs, we can directly work on solutions together.
Most often, my day starts with checking the previous shift’s results and protocols. Could all questions be answered and have all problems during the previous shift been solved or is there anything urgent that needs to be fixed?
We use an x-ray analysis machine to examine the composition and ingredients of plastic and other synthetic materials as well as coats of lacquer. In this way, we can make sure that our products are not only secure in terms of mechanical safety and quality, but also regarding their chemical ingredients.
Together with Maiken and Ina from our supplier Actona, my colleague Thomas and I examine new product samples. Everything seems to be ok with this wooden cupboard!
Hella from Customer Service Centre in JYSK Norway
Name: Hella Sommerfelt-Pettersen
Job: Customer Service Team Leader
As Customer Service Team Leader, I am in cooperation with our Customer Service Manager responsible for customer support and online store in JYSK Norway. Our team consists of 10 supporters and colleagues. We work continuously to secure remarkable customer service through online support.
As an operational Team Leader, I participate in processing customer inquiries in all the channels we provide for our customers. Through phone calls, e-mails, chats and social media, we continuously work to ensure and improve Norway’s greatest customer service.
In our team, we work together to ensure the best solutions for our customers. Seamlessness and cost-effectiveness are both factors that are in focus in our daily work.
Recently, Anette and I joined the re-opening of JYSK Haugesund, JYSK Norway’s second XL store. We provided shared baskets and assisted customers in ordering online only products. In addition, we got the opportunity to participate in helping customers around the store, creating store orders and register sales in the store.
Diego from JYSK Vicar in Spain
Name: Diego Palomeque
Job: Store Manager
The first thing we do in the morning is get the cash registers ready and of course, have a good coffee. Let’s get the day started!
My team and I check the store and prepare a briefing. It helps us organise the different tasks we have to do during the day. It is the most important thing to do, so that all members of the team know their objectives for the day.
Along the day, many different things occur – like a supplier delivery. We receive the goods and place them accordingly to the store concept.
When a visitor comes into our store, any other task is secondary; we focus on our visitor and their needs to turn them into a customer. At the end of the day, we analyze the sales made as well as the complementary sales. Today was a successful day!
Šárka from Shared Finance Center in JYSK Czech Republic
Name: Šárka Ferencová
Every workday starts in front of the computer checking all new incoming tasks, e-mails and documents. We got rid of all unnecessary papers, so all incoming invoices for goods are processed electronically, which makes our work much faster and easier.
I manage a small but effective team where each of us has a responsibility for separate countries as our main task is to book incoming invoices for goods delivered to stores in the Czech Republic, Slovakia, Denmark and also for Distribution Centre in Uldum. I also handle delivery differences, claims and make sure we will get a refund for the products that are not of the quality, we want or if the products were damaged in delivery.
The greatest advantage for me is the fact that I worked in a JYSK store near our Head Office in Prague for 3.5 years, so I know all processes of receiving goods. After finishing school, I started my job as an accountant – in one year, I got my own team. That is something I really call “bring dedication, meet possibilities”.
Accounting is not only about putting numbers into computers. We have regular monthly meetings with our Financial Manager and other team leaders in Finance. We have our own key figures about productivity, which we compare with other countries.