Cross-border support to serve customers

Date: 14/03/2018

Author: Sandra Martinsson, Communications Manager, JYSK Sverige

Good development with online orders in Greece made the start of the financial year hectic. So hectic that two colleagues from Poland were called in to help serve customers.

Multiple great offers, free home delivery, Black Friday and the celebration of 2,500 stores made the online orders for JYSK Greece increase by more than 300 percent between June and December last year.

A positive development that also came with difficulties in serving all customers. The solution was to simply ask for help.

“The team at JYSK Greece very quickly found ourselves unable to serve all those orders without help. One of the measures to solve the problem was that JYSK Greece’s Customer Service Centre received help from our distribution centre in Radomsko, Poland, with picking, packing and sending all these orders,” says Stefanos Migas, Customer Service Manager in JYSK Greece.

Stefanos Migas and colleagues — Stefanos Migas (left), Customer Service Manager in JYSK Greece, with two of his colleagues.

Polish colleagues to the rescue

A few days later, Polish JYSK colleagues Adam Dobrakowski and Bartłomiej Gniatkowski came to Greece to help.

For three weeks, Greek and Polish employees worked together to pack and ship the goods, aiming to deliver before Christmas. And they succeeded.

“We had some difficulties during those days, but these guys were part of the solution. By hard and thorough work we managed to handle all those orders,” says Stefanos.

The result was not only that the items were delivered on time. The Greek and Polish employees now have a stronger link to one another.

“We made two new friends in Poland, and they now have a lot of new friends here in Greece,” says Stefanos.

Polish colleagues — Adam Dobrakowski and Bartłomiej Gniatkowski.

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