Spain and Portugal welcome Unified Commerce
- On the path towards omnichannel, JYSK successfully implements Unified Commerce in the first store in Portugal.
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Happy customers is the main goal
- In March 2024, a group of Customer Service Managers met in Hungary to ensure even better service for JYSK customers.
Better customer service results in better sales
- Customers’ satisfaction is growing with the service they receive from JYSK's Customer Service Centres.
Amazing development with Customer Satisfaction Survey
- Despite challenges due to the coronavirus, the Customer Satisfaction Survey now helps JYSK stores better understanding the needs and wishes of our customers.
JYSK makes Cathrine feel at home
- A few months ago, 26-year-old Cathrine Hedemann Mikkelsen moved from Denmark to England for a new position as Customer Service Manager. It was a step into the unknown, but as soon as Cathrine saw the JYSK logo, she felt right at home.
Black Friday should be both safe and fun
- Sanitiser, keeping distance, cleaning, and signs with messages to take care of each other are just as important as great offers. This is what the reality looks like for Black Friday 2020.
Inspiration from stores should help CSC to give an even better service
- With an additional focus on sales, Customer Service Centres want to improve the shopping experience in JYSK even more.
Mobile phones ease daily work in DBL region
- Since September, mobiles have been introduced in JYSK and DÄNISCHES BETTENLAGER stores in the former DBL Region. While working with the mobile is well known in most countries, for many colleagues in DBL Region this is a change bringing some challenges and a lot of opportunities.
Corona keeps Customer Service Centres busy
- This spring’s corona lockdown stopped a lot of activity but not for JYSK’s Customer Service Centres (CSC). They had the busiest time they have experienced yet. Now the pressure is lower, but CSC are still busier than normal.