Inspiration from stores should help CSC to give an even better service
- With an additional focus on sales, Customer Service Centres want to improve the shopping experience in JYSK even more.
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Mobile phones ease daily work in DBL region
- Since September, mobiles have been introduced in JYSK and DÄNISCHES BETTENLAGER stores in the former DBL Region. While working with the mobile is well known in most countries, for many colleagues in DBL Region this is a change bringing some challenges and a lot of opportunities.
Corona keeps Customer Service Centres busy
- This spring’s corona lockdown stopped a lot of activity but not for JYSK’s Customer Service Centres (CSC). They had the busiest time they have experienced yet. Now the pressure is lower, but CSC are still busier than normal.
Five new languages for GOJYSK.com
- Even more JYSK colleagues will be able to read stories about our company after five new languages have been added to GOJYSK.com.
Distribution Centre Bozhurishte is ready to go online
- At DC Bozhurishte in Bulgaria, many hands have been working hard in the past few months to be able to deliver customer purchases from JYSK’s online world.
New and modern distribution centre is now operating in Spain
- From now on goods to JYSK stores in Spain and Portugal are delivered from Cheste instead of Valencia. The new distribution centre is more modern and offers more space than the old one in Valencia.
The video interview: a new step in finding the right colleagues
- Last year, when Skype or Zoom meetings were a choice, not a necessity, JYSK introduced a new step in the recruitment process: the video interview. GOJYSK.com asked colleagues from Romania and Poland why it is important and how it helps us find the right candidates.
170 colleagues participated in online strategy workshop
- With zero chance of gathering 170 colleagues at HimmerLand, this year’s strategy kick-off instead became the largest virtual event ever in JYSK’s history.
Input from customers is a goldmine of knowledge
- JYSK is introducing Customer Satisfaction Survey in all stores to get a better understanding of what customers want and to provide the best possible service.