Inspiration from stores should help CSC to give an even better service
- With an additional focus on sales, Customer Service Centres want to improve the shopping experience in JYSK even more.
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Corona keeps Customer Service Centres busy
- This spring’s corona lockdown stopped a lot of activity but not for JYSK’s Customer Service Centres (CSC). They had the busiest time they have experienced yet. Now the pressure is lower, but CSC are still busier than normal.
JYSK presents record turnover despite coronavirus
- Despite a lot of challenges JYSK reached the highest turnover ever during the financial year 2019/20.
Keep your eyes open for local B2B opportunities
- A good B2B customer can be worth a thousand regular customers. That is why it pays off to be aware of any opportunity.
Input from customers is a goldmine of knowledge
- JYSK is introducing Customer Satisfaction Survey in all stores to get a better understanding of what customers want and to provide the best possible service.