Unusual store opening in Ireland became big success
- The opening of the fourth store in Ireland was not a standard opening. A missing sprinkler system nearly canceled the opening of the store in Portlaoise, but thanks to a great team effort, it became a successful pop-up market instead.
Customer Service Centres help with store calls
- To give employees more time for customers in the store, more calls for the stores are being handled by Customer Service Centres.
DM 3.0: “It is nice to have a closer relationship with our District Manager”
- More time in the stores and more digital solutions are some of the new updates in the DM 3.0 role that was fully implemented in December 2019.
Input from customers is a goldmine of knowledge
- JYSK is introducing Customer Satisfaction Survey in all stores to get a better understanding of what customers want and to provide the best possible service.
Morten was at the forefront of historic reopening of store #1
- The sun was shining on a frosty Friday morning, 28 February, when JYSK's very first store from 1979 reopened in the chain’s latest concept.
JYSK welcomed customers in Moscow
- Even though JYSK had not done any marketing, many customers stopped by, when JYSK opened the first store in Moscow on 3 June.
Back to a new reality in JYSK stores
- All JYSK stores have now reopened, but coronavirus means new tasks and new routines.
JYSK presents record turnover despite coronavirus
- Despite a lot of challenges JYSK reached the highest turnover ever during the financial year 2019/20.
Corona keeps Customer Service Centres busy
- This spring’s corona lockdown stopped a lot of activity but not for JYSK’s Customer Service Centres (CSC). They had the busiest time they have experienced yet. Now the pressure is lower, but CSC are still busier than normal.
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