Update from our CEO: Welcome back
- Jan Bøgh welcomes back colleagues who have had an involuntary break from work due to coronavirus and the closing of many of our stores.
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170 colleagues participated in online strategy workshop
- With zero chance of gathering 170 colleagues at HimmerLand, this year’s strategy kick-off instead became the largest virtual event ever in JYSK’s history.
- The latest weeks have been a challenge to all of us, and even now it is hard to say what will be the result of the current crisis. However, it has not been hard to see how the JYSK values live in our company in every store, distribution centre and office across all countries. We are truly One JYSK.
Input from customers is a goldmine of knowledge
- JYSK is introducing Customer Satisfaction Survey in all stores to get a better understanding of what customers want and to provide the best possible service.
DM 3.0: “It is nice to have a closer relationship with our District Manager”
- More time in the stores and more digital solutions are some of the new updates in the DM 3.0 role that was fully implemented in December 2019.
JYSK Franchise: From one store in Greenland to more than 200 in the world
- The number of JYSK stores operated by franchisees has reached a milestone. With a new strategy for JYSK Franchise, the goal is to grow even faster and make the concept stronger.
Update from our CEO: An eventful year has ended
- Looking back at financial year 2018/19, I think it is fair to say that it has been one of the most eventful years in the history of JYSK.
Customer Service Centres help with store calls
- To give employees more time for customers in the store, more calls for the stores are being handled by Customer Service Centres.
”It is my job to put B2B on the map”
- As part of the new strategy, Business-to-Business (B2B) needs to be more included and on the long-term make up a bigger part of the business in JYSK. Increased visibility online and more focus on sales for the business community in the stores are part of the formula for success.